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Refunds & Returns

Need to return an item you purchased online? There are a few ways you can do this, but you’ll need to return your item to us or our Approved Stockists within 28 days of receiving it.

If your item has arrived damaged, please contact our Customer Support team immediately, quoting your order number and detailing the problem with your items.

Items purchased from our Approved Stockists:

Items purchased from our stockists cannot be returned to Gallop Equestrian directly. For these items you must contact the stockist directly and provide proof of purchase.

Items purchased from Gallop Equestrian:

You can return items purchased online from us to our warehouse via post within 28 days of receipt as long as they’re accompanied with our returns form.

Return by post

When posting your items back to us, it’s important that you first authorise your return by contacting our Customer Support team. Once authorised, we will arrange a collection of your items. We ask that you package your item securely, and mark the package with your order number and full name, and our courier will label and collect the parcel for return to us.

Prefer to post the item to us? Don’t worry, just clearly mark your parcel with your order number and full name, along with the returns form, and return it using a tracked delivery method to the below address:

CUSTOMER RETURNS
Gallop Equestrian
Units 1 & 2 Brymill Industrial Estate
Brown Lion Street
Tipton
West Midlands
DY4 9EG

Please ensure you retain proof of delivery as we cannot be held liable for items lost in transit.

Can't return your goods via the above methods? Get in touch with our Customer Support team and one of our agents will be able to explain your options. Please keep the item safe and protected as it's your responsibility until it has been returned.

Missing or damaged items

We take care to ensure all items arrive in perfect condition. If your order arrives damaged or incomplete, please contact our Customer Support team immediately, quoting your order number and detailing the problem with your items.

If you don’t receive your items within 7 working days of receiving a Dispatch Confirmation email, please contact our Customer Support team, quoting your order number, and we’ll investigate this for you.

Unfortunately, we can’t refund items that have been damaged after delivery due to misuse, wear and tear, or accidents.

Change of mind

Changed your mind about an item? You’ll need to return it in its original, unused condition and within 28 days of receipt.

Cancellations

You can cancel your order or items in your order before we dispatch them by contacting our Customer Support team.

Exchanges

Unfortunately, we’re unable to exchange any orders placed online. You’ll need to return your item in its original, unused condition using one of the return methods above and place a new order for the item you’d like.

Refunds

Once your returned items have been received, your refund will be processed within 3-5 working days. Your refund will be processed via the same method of payment that you used to pay for your order.