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Frequently Asked Questions

How Can I Track My Order?
If you need to track your order, you can request a consignment number from us via phone or email.
Once you have a consignment number, you can go to the DPD website and enter the consignment number there.

How do I sign in to my account?
From the home page, click the "Trade Login" link to go to the log in page, or from anywhere else, click "Log In" at the top of the page.
From there, you will have to type in your email address, and the password we provided you with.
If you do not have this information, or would like to set up a trade account with ourselves, please contact us.

How do I search?
At the top of the screen, you will find our search bar. From there you can enter what you're looking for, using keywords, such as "country boot" or "bridle."
A list of relevant products will come up, which you can click on to find more information.

How do I navigate the Website?
There are a few ways you can navigate our website:

  • Using the search bar
  • Using the navigation menus at the top of the page
  • Using the category links on the homepage

To use the search bar, please see above question.
To use the navigation menus, place your cursor over the category, and a list of subcategories will appear. click on these to see the products.

How do I see more product details?
From the category page, you can click on a product to open the product details page.
If you have a trade account, you can see trade prices and stock levels once you have logged in. If there are any further details you wish to know, please fee free to contact us.

How can I Reset My Password?
If you have forgotten your password, you will need to contact us via email or phone, and we will arrange to have your password reset.

I have faulty Item
If you are a consumer, we suggest you contact the retailer you bought the product from, along with a receipt, or proof of purchase, and they will address the matter.
If you are a retailer with a faulty product, we suggest you email us detailing the fault, along with images, and we will respond accordingly.

I've just bought a pair of country boots, how can I care for them?
Gallop Waterproof and Breathable boots should be cleaned, cared for and stored correctly to maintain their best performance and appearance.

We recommend they are washed from time to time in warm soapy water and then rinsed in clear water to remove any surface markings such as mud and particularly any horse or animal urine as this can damage your boots. We would then recommend giving them a light coating of clear wax to enhance their appearance.

Always store your boots upright. Damage can occur to the internal Waterproof and Breathable membrane if they are stored folded over. We would recommend boot trees or card is used to keep them upright.

Regular care and correct storage will enhance the life of your boots.